Shipping & Returns

Return & Refund Policy

We’re confident you’ll love our products, but if there’s an issue, here’s what to know:

Faulty Items

  • Faulty products can be returned free of charge with the delivery driver.

  • Only identical replacements are offered (no changes to size, fabric, or filling).

  • For changes, request a quote at info@sottiandco.com

Non-Faulty Returns

  • Notify us within 14 days of delivery for change-of-mind returns.

  • Returns are subject to a collection fee and delivery charge.

  • Items must be in perfect condition and original packaging.

  • Refunds will be processed once the item is inspected.

Access on Delivery

Customers must ensure delivery access is available. Additional charges apply if special access is needed.

Bespoke Orders

Custom items are non-refundable. Returns may be accepted at our discretion and subject to a fee.

Return Address

Sotti and Co
Second Floor Flat
28 Nottingham Place
London W1U 5W