Shipping & Returns
Return & Refund Policy
We’re confident you’ll love our furniture, but if there’s an issue, here’s what to know:
Faulty Items
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Faulty products can be returned free of charge with the delivery driver.
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Only identical replacements are offered (no changes to size, fabric, or filling).
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For changes, request a quote at info@sottiandco.com.
Non-Faulty Returns
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Notify us within 14 days of delivery for change-of-mind returns.
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Returns are subject to a collection fee and delivery charge.
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Items must be in perfect condition and original packaging.
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Refunds will be processed once the item is inspected.
Access on Delivery
Customers must ensure delivery access is available. Additional charges apply if special access is needed.
Bespoke Orders
Custom items are non-refundable. Returns may be accepted at our discretion and subject to a fee.
Return Address
Sotti and Co
Second Floor Flat
28 Nottingham Place
London W1U 5W